Return & Refund Policy

We want you to love your gadgets. If something is not right, here is how returns and refunds work at GearPort.

30-day returns

You may request a return within 30 days of delivery. To be eligible, items must be in their original condition and packaging, with all accessories included.

Order changes and cancellations

Need to change or cancel an order? Email support@gearport.us as soon as possible. We can usually change or cancel within 12 hours of purchase, as long as the order has not entered fulfillment. Once an order is being prepared or has shipped, we can no longer cancel it, but you can start a return once it arrives.

How to start a return

1. Email support@gearport.us with your order number, the item, and, for any damage or defect, a few clear photos or a short video.
2. We will review and reply with the best resolution. For most faults we can arrange a replacement or refund right away, often without needing the item sent back.
3. If a return is needed, we will email you the return instructions. We recommend a tracked shipping method, as we cannot refund items lost in return transit.

Please wait for our return instructions before sending anything back. We can only process returns we have authorized, so items shipped back without approval may not be accepted or refunded.

Refunds

Once we receive and inspect your return, we will email you the outcome. Approved refunds are issued to your original payment method, typically within 5 to 10 business days, depending on your bank.

Return shipping costs

• If the issue is our error or a defective item, we cover it, and in most cases we can refund or replace without a return.
• For change-of-mind returns, we handle these case by case. If we accept a return, the return shipping cost is yours and original shipping is non-refundable.

Delivery and address errors

Please double-check your shipping address at checkout. If a parcel is returned to us or lost because the address was incorrect or incomplete, or because it went unclaimed, any reshipment is at your cost and the original shipping is non-refundable.

Damaged or defective items

If your order arrives damaged or defective, contact us promptly, within 30 days of delivery, with photos and your order number. We will arrange a free replacement or a full refund.

Non-returnable items

For health and safety, certain items such as opened earbuds or personal-care electronics may not be returnable unless defective. Any exceptions will be noted on the product page.

Returns we cannot accept

We inspect every return before issuing a refund. We may decline a return or issue a partial refund for items that come back used, damaged, missing parts or accessories, or without their original packaging, and for items sent outside the 30-day window. We also reserve the right to limit or decline returns where we see a pattern of excessive or abusive returns.

Returns FAQ

Contact

Need help? Email support@gearport.us and we will get back to you quickly.