Return & Refund Policy
Last updated: June 12, 2026
We want you to love your gadgets. If something is not right, here is how returns and refunds work at GearPort.
30-day returns
You may request a return within 30 days of delivery. To be eligible, items must be in their original condition and packaging, with all accessories included.
How to start a return
- Email support@gearport.us with your order number, the item, and, for any damage or defect, a few clear photos or a short video.
- We will review and reply with the best resolution. For most faults we can arrange a replacement or refund right away, often without needing the item sent back.
- If a return is needed, we will email you the return instructions. We recommend a tracked shipping method, as we cannot refund items lost in return transit.
Refunds
Once we receive and inspect your return, we will email you the outcome. Approved refunds are issued to your original payment method, typically within 5 to 10 business days, depending on your bank.
Return shipping costs
- If the issue is our error or a defective item, we cover it, and in most cases we can refund or replace without a return.
- For change-of-mind returns, we handle these case by case. If we accept a return, the return shipping cost is yours and original shipping is non-refundable.
Damaged or defective items
If your order arrives damaged or defective, contact us promptly, within 30 days of delivery, with photos and your order number. We will arrange a free replacement or a full refund.
Non-returnable items
For health and safety, certain items such as opened earbuds or personal-care electronics may not be returnable unless defective. Any exceptions will be noted on the product page.
Returns FAQ
How long do I have to return an item?
You can request a return within 30 days of delivery. To be eligible, items must be in their original condition and packaging, with all accessories included.
How do I start a return?
Email support@gearport.us with your order number, the item, and, for any damage or defect, a few clear photos or a short video. We reply with the best resolution, and if a return is needed we email you the return instructions.
When will I get my refund?
Once we receive and inspect your return, approved refunds are issued to your original payment method, typically within 5 to 10 business days, depending on your bank.
Who pays for return shipping?
If the issue is our error or a defective item, we cover it and can often refund or replace without a return. For change-of-mind returns, the return shipping cost is yours and original shipping is non-refundable.
What if my order arrives damaged or defective?
Contact us promptly, within 30 days of delivery, with photos and your order number. We will arrange a free replacement or a full refund.
Contact
Need help? Email support@gearport.us and we will get back to you quickly.